Customer Service Coordinator
1 week ago
At Pact Group, we are committed to leading the circular economy through packaging, reuse and recycling solutions. Our Pact Packaging division pioneers a whole of product life cycle approach to sustainable packaging. We partner with global brands to local dairy producers, integrating supply chain efficiencies and sustainable practices into everything we design and manufacture.
About this opportunity
The Client Services role manages the daily interface with customers, ensuring that our customer's needs are met either directly or indirectly, in a timely and professional manner. The term 'customers' refers to those both external to and from within, the business, specifically operations, technical, distribution and purchasing/planning and quality personnel.
Your key responsibilities will be to:
- Primary Customer Interface on a daily basis (Queries, order processing and tracking, credits, damages, quality notifications from customers)
- Support Account Managers in the Sales, Admin and Order Processing Functions
- Ensure all PACT administration tasks are conducted effectively and efficiently, including Freight Carrier NCR generation and register
- Market feedback – secure market and competitor feedback from customers and report back to the sales team
- Internal team liaison – specifically distribution for customer deliveries, operations and planning for inventory management, technical and QA for quality issues and product queries and business services for debtor management
- Assist sales team as required – e.g. in Budget process (Excel information ex SAP) Maintaining customer forecasts in SAP
To be successful in this role, you'll have:
- Administrative Processing experience
- Manufacturing experience
- SAP software and Microsoft Suite – especially Excel experience
- Experience in the FMCG industry
- Good phone manner
- Able to relate to customers from all backgrounds
- Calm under pressure and ability to meet time constraints under pressure
- Able to build strong relationships with other cross functional areas
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