Customer Experience Team Lead
4 days ago
Bunnings Group is seeking a highly skilled and experienced individual to join our Trade Centre team as a Customer Experience Team Lead. As a key member of our team, you will be responsible for leading and developing our customer service team to deliver exceptional results.
Our Trade Centres provide a delivery and pick up solution for key building lines, offering our commercial customers a service that delivers bulk quantities of stock to work sites. We partner with our commercial customers, helping them manage their project with a 'whole of build' solution.
Your role will involve leading and managing a team of customer service representatives, providing guidance and support to ensure they are equipped to deliver exceptional customer service. You will also be responsible for analysing customer feedback and developing strategies to improve customer satisfaction.
- Key Responsibilities:
- Lead and develop a team of customer service representatives
- Analyse customer feedback and develop strategies to improve customer satisfaction
- Collaborate with other teams to drive business growth and improvement
- Develop and implement processes to improve efficiency and productivity
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