Retail Experience Leader

1 week ago


Wellington, Wellington, New Zealand Express, Inc. Full time
About Express, Inc.\

At Express, we are committed to delivering exceptional customer experiences through our innovative retail model and extensive product offerings. As a leading multichannel apparel brand, we serve customers across the United States and Puerto Rico through our physical stores, online presence, and mobile app.
Our vision is to inspire confidence and self-expression in our customers, and we strive to achieve this through our unique blend of fashion, quality, and value.

Sales Leader Role and Responsibilities

The Sales Leader plays a pivotal role in driving sales floor operations, ensuring seamless customer experiences, and fostering a collaborative team environment. Key responsibilities include developing associate skills, providing real-time coaching, managing store inventory, and maintaining high standards of customer service.

Main Responsibilities:
  1. Develop and enhance the skills of sales associates to drive sales growth and customer satisfaction
  2. Deliver timely coaching and guidance to associates to ensure optimal performance and adherence to company standards
  3. Implement and manage stockroom operations, including receiving, storing, and distributing merchandise
  4. Collaborate with Store Management to maintain a high level of customer satisfaction through effective communication and problem-solving
  5. Conduct regular reviews of sales floor operations to identify areas for improvement and implement corrective actions
  6. Foster a positive and inclusive store culture by promoting teamwork, respect, and open communication among associates


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