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Customer Experience Ambassador

2 weeks ago

Auckland, Auckland, New Zealand Tesla, Inc. Full time

Tesla is accelerating the world's transition to sustainable energy. As a Customer Support Specialist, you will be our brand ambassador, supporting this mission by delivering an incredible experience to our customers. Your role will involve developing excellent relationships with Tesla owners and internal departments to accurately and effectively solve customer concerns.

Key Responsibilities
  • Provide exceptional customer support through inbound phone calls and/or chats for vehicle support customers.
  • Review and assess customer concerns for possible troubleshooting and remote diagnostics, partnering with other teams effectively.
  • Educate customers on how to self-serve, including directing them to the self-help website and scheduling appointments with the local service team.
  • Accurately record issues and data into CRM / Vehicle Support System.
Requirements
  • Minimum 2 years of relevant work experience.
  • Strong attention to detail and exceptional written and verbal communication skills.
  • Passion for delivering great customer experiences with an ability to identify customer needs and provide appropriate solutions.
  • Ability to manage multiple concurrent priorities in a fast-paced environment.
Benefits

In addition to a competitive compensation package, Tesla offers the following benefits:

  • Employee Stock Purchase Plan (ESPP)
  • Parental leave
  • Primary carers – 18 weeks at full pay or 36 weeks half pay
  • Secondary carers – 6 weeks full pay
  • Well-being Fund

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace.