Customer Service Ambassador

2 weeks ago


Christchurch, Canterbury, New Zealand Selwyn Full time

**About Selwyn District Council**

Selwyn is the fastest-growing district in New Zealand, boasting a fantastic quality of life, great communities, and a thriving economy. Our Council works actively with residents to provide the services and facilities that help our communities to thrive and grow.

**Job Overview**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our front-line service team, you will be responsible for providing excellent customer service, responding to email queries, and maintaining a working knowledge of procedures, regulations, and legislative requirements.

**Key Responsibilities:**

  • Provide exceptional frontline customer service
  • Respond to email queries and answer phone calls
  • Maintain a working knowledge of procedures, regulations, and legislative requirements
  • Assist residents and customers with services on behalf of external agencies

**Required Skills and Qualifications:**

  • At least 2 years previous customer service experience
  • Demonstrable experience in dealing with the public and handling difficult situations
  • Excellent people skills, able to relate to and connect with a wide range of backgrounds, ages, and cultures

**What We Can Offer:**

  • Great work-life balance with flexibility
  • Career coaching and development
  • Life insurance
  • Wellbeing and volunteer leave

**Our Values:**

  • Be a good human
  • Be brave - Think differently
  • Better together - Make it happen for Selwyn


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