Customer Service Ambassador
2 weeks ago
**About Selwyn District Council**
Selwyn is the fastest-growing district in New Zealand, boasting a fantastic quality of life, great communities, and a thriving economy. Our Council works actively with residents to provide the services and facilities that help our communities to thrive and grow.
**Job Overview**
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our front-line service team, you will be responsible for providing excellent customer service, responding to email queries, and maintaining a working knowledge of procedures, regulations, and legislative requirements.
**Key Responsibilities:**
- Provide exceptional frontline customer service
- Respond to email queries and answer phone calls
- Maintain a working knowledge of procedures, regulations, and legislative requirements
- Assist residents and customers with services on behalf of external agencies
**Required Skills and Qualifications:**
- At least 2 years previous customer service experience
- Demonstrable experience in dealing with the public and handling difficult situations
- Excellent people skills, able to relate to and connect with a wide range of backgrounds, ages, and cultures
**What We Can Offer:**
- Great work-life balance with flexibility
- Career coaching and development
- Life insurance
- Wellbeing and volunteer leave
**Our Values:**
- Be a good human
- Be brave - Think differently
- Better together - Make it happen for Selwyn
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