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Customer Service Liaison

1 week ago

Auckland, Auckland, New Zealand 4875 Rhenus Logistics Warehousing New Zealand Limited Full time

**Job Summary**: We are seeking a skilled Customer Service Liaison to join our team at 4875 Rhenus Logistics Warehousing New Zealand Limited. As a key member of our warehouse operations, you will be responsible for providing exceptional customer service and ensuring seamless logistics operations.

**Key Responsibilities:**

Customer Service:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and up-to-date information on orders, shipments, and inventory levels.
  • Proactively communicate with customers to prevent delays and ensure smooth logistics operations.

Logistics Operations:

  • Coordinate the receipt, storage, and dispatch of goods.
  • Verify accuracy of orders and shipments to prevent errors.
  • Collaborate with warehouse teams to ensure efficient processing of orders.

Problem Solving:

  • Analyze and resolve complex logistics issues in a calm and composed manner.
  • Communicate effectively with stakeholders to provide updates on issue resolution.

Required Skills and Qualifications:

  • 2+ years of experience in logistics or customer service.
  • Strong communication and problem-solving skills.
  • Able to work in a fast-paced environment and prioritize tasks effectively.

Benefits:

  • Competitive salary package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.