Store Support Team Member
5 days ago
Company Overview
The Warehouse is one of New Zealand's most beloved retailers, offering a wide range of products and services to our customers. Our mission is to deliver exceptional customer experiences, and we're always looking for talented individuals to join our team.
Job Description
This is an exciting opportunity to join our in-store team as a Customer Service Team Member. In this role, you'll be working closely with customers to provide them with an exceptional shopping experience. You'll be responsible for answering their questions, processing returns and exchanges, and resolving any issues they may have.
Your Key Responsibilities
* Providing excellent customer service and responding to customer inquiries
* Processing returns, exchanges, and refunds, and handling customer complaints
* Working collaboratively with the Loss Prevention team to ensure store safety and security
* Supporting the Checkout area as needed, ensuring smooth transactions and excellent customer service
Requirements
* Excellent communication and interpersonal skills
* Ability to work effectively in a fast-paced environment
* Previous experience in retail or a customer-facing role is highly desirable
What We Offer
* Competitive salary and benefits package
* Opportunities for career growth and development
* A fun and dynamic work environment
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