Front Office Ambassador

7 days ago


Wellington, Wellington, New Zealand Oaks Hotels, Resorts & Suites Full time

Company Overview

Oaks Hotels, Resorts & Suites is an international hotel owner and operator with a diverse portfolio of over 530 properties. Through our properties, we operate in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.

We are proud to be a leader in strata titled accommodation management with numerous hotels, resorts, and residential apartment buildings throughout Australia and New Zealand.

Job Summary

We are currently seeking a Guest Experience Attendant who is passionate about providing exceptional customer service to join our team at Oaks Wellington Hotel on a part-time basis.

This role will have the opportunity to work in both the busy Front Office and the fast-paced Food and Beverage department.

Key Responsibilities:

  • Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
  • Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.

Requirements

To be successful, you will have:

  • A minimum of 12 months' experience working in a Reception or Food and Beverage Attendant capacity.
  • A friendly, positive attitude.
  • RSA qualifications or willingness to obtain.
  • Coffee making experience.
  • Excellent communication skills.
  • Reliability and a sense of urgency.

Benefits

You will enjoy:

  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Access to Minor Hotels ANZ paid parental leave benefits.
  • Additional paid leave, including Birthday and Study leave.
  • Educational Financial support may be available for development relevant to the company's business requirements.
  • NIB Insurance discounts.
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand.
  • Entertainment and experience discounts.


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