Store Operations Manager

2 days ago


Dunedin, Otago, New Zealand Co-Op Digital Full time

Job Description:

The role of a Customer Team Leader at Co-Op Digital involves providing exceptional customer service and leading a team of customer service representatives. As a Customer Team Leader, you will be responsible for coaching and supervising your team members, resolving customer complaints, and ensuring that the store is running smoothly.

About Us:

Co-Op Digital is a company that values fairness, equality, and community. We are committed to making a positive impact on our customers' lives and creating a welcoming environment for everyone. Our stores are inclusive spaces where people can reach their full potential.

Responsibilities:

  • Provide friendly and thoughtful service to customers
  • Cook and supervise customer service team members
  • Manage stock levels and accuracy
  • Support the Store Manager with various HR processes
  • Develop and implement new products and services in-store

Requirements:

To be successful as a Customer Team Leader at Co-Op Digital, you must have strong communication skills, be able to work well under pressure, and have a genuine care for the needs of customers and colleagues. You should also be able to build positive relationships with customers and colleagues, demonstrate flexibility, and possess organizational and problem-solving skills.



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