Store Operations Manager
2 days ago
Job Description:
The role of a Customer Team Leader at Co-Op Digital involves providing exceptional customer service and leading a team of customer service representatives. As a Customer Team Leader, you will be responsible for coaching and supervising your team members, resolving customer complaints, and ensuring that the store is running smoothly.
About Us:
Co-Op Digital is a company that values fairness, equality, and community. We are committed to making a positive impact on our customers' lives and creating a welcoming environment for everyone. Our stores are inclusive spaces where people can reach their full potential.
Responsibilities:
- Provide friendly and thoughtful service to customers
- Cook and supervise customer service team members
- Manage stock levels and accuracy
- Support the Store Manager with various HR processes
- Develop and implement new products and services in-store
Requirements:
To be successful as a Customer Team Leader at Co-Op Digital, you must have strong communication skills, be able to work well under pressure, and have a genuine care for the needs of customers and colleagues. You should also be able to build positive relationships with customers and colleagues, demonstrate flexibility, and possess organizational and problem-solving skills.
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