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EPOS System Analyst

2 weeks ago

Wellington, Wellington, New Zealand ClearCourse Full time

We are looking for an EPOS System Analyst to join our team at ClearCourse. As a key member of our implementation team, you will be responsible for providing technical support to customers, resolving issues related to our bespoke EPOS systems and hardware.

Responsibilities:
  1. Provide technical support to customers, responding to their queries and resolving issues efficiently
  2. Manage incoming support tickets, ensuring that SLAs are met and customers receive timely updates
  3. Collaborate with implementation, support, and 3rd-party providers to resolve technical issues
Requirements:
  • Technical background: experience working with IT systems, preferably in a retail setting
  • Strong communication skills and a helpful, solution-focused approach
  • Confident troubleshooting hardware, software, and network issues
  • Ability to prioritise tasks and work efficiently under pressure
  • Team player with willingness to collaborate and contribute to the success of the team

ClearCourse is committed to providing a supportive and inclusive work environment, with opportunities for career growth and professional development.