Digital Experience Strategist
3 days ago
About TSB
At TSB, we're a profit for purpose organisation that empowers and enables our people to be their best and make a positive difference for the communities we serve. Our mission is to create remarkable experiences for our customers, and we're seeking a seasoned design leader to help us achieve this goal.
The Role
We are looking for a digital customer experience expert who will lead and enhance the end-to-end customer experience across all channels with a primary focus on Digital. As Head of Digital and Customer Experience, you will be responsible for developing and implementing a digital customer experience strategy aligned with our overall customer value proposition and commercial goals.
Your Key Responsibilities
- Develop and implement a digital customer experience strategy aligned with our overall customer value proposition and commercial goals.
- Lead the design and development of target state customer experiences, working closely with key stakeholders such as our Customer Delivery team to inform the product roadmap.
- Lead the customer insights and product design capabilities, ensuring we have quality insights on our customer's needs, behaviours, trends, pain points and overall satisfaction.
- Identify key metrics to measure our customer experience, working closely with colleagues in our customer delivery and operations teams to synthesise qual and quant data points.
- Drive a culture of continuous improvement and insight driven experiences by building our user testing capability.
Your Ideal Background
We're looking for candidates who have 10+ years' experience in the digital and design profession, including clear thought and people leadership experience. You'll need a relevant tertiary qualification and a sound understanding of human centred design and the various customer experience measurement frameworks.
-
Digital Experience Strategist
4 days ago
Auckland, Auckland, New Zealand Flight Digital Full timeAbout UsAt Flight Digital, we craft innovative digital experiences that transform how brands connect with their customers. Our team of strategists, creatives, and technologists are passionate about shaping the future and driving business growth.
-
Digital Experience Strategist
6 days ago
Auckland, Auckland, New Zealand Flight Digital Full timeAbout the RoleWe're seeking a seasoned professional to join our team as an Account Director at Flight Digital. As a key member of our leadership team, you'll be responsible for providing strategic and tactical leadership for a portfolio of clients.Your expertise in customer experience strategy across digital environments will drive business growth and ensure...
-
Digital CRM Strategist
2 days ago
Auckland, Auckland, New Zealand Randstad Full timeWe are seeking a skilled Digital CRM Strategist to take the lead on CRM roadmapping, driving transformation across our organisation.This is a full-time, permanent role that offers a hybrid working environment. As a Digital CRM Strategist, you will oversee the development and delivery of our CRM strategy.Key Responsibilities:Design and maintain a detailed...
-
Digital Sales Strategist
6 days ago
Auckland, Auckland, New Zealand Avature Full timeAbout the RoleWe are seeking a highly skilled Digital Sales Strategist to join our team in Auckland, New Zealand. As a Digital Sales Strategist, you will play a key role in accelerating enterprises' success by improving their ability to understand their data.You will provide solutions that enable people across organizations to turn data into actionable...
-
Digital Product Strategist
6 days ago
Auckland, Auckland, New Zealand Talent Full timeAt Talent, we're seeking a skilled Digital Product Strategist to lead our Customer Identity and Engagement portfolio.This role requires exceptional communication and interpersonal skills, with a strong customer-centric approach. The ideal candidate will bring at least 3 years of experience working with the Salesforce suite of products, particularly focusing...
-
Digital Transformation Strategist
6 days ago
Auckland, Auckland, New Zealand Vodafone New Zealand Limited Full timeThis Digital Transformation Strategist role at Vodafone New Zealand Limited requires a seasoned professional to lead our digital transformation efforts. You will be responsible for driving innovation, improving operational efficiency, and enhancing customer experience.Key Responsibilities:Develop and implement digital transformation strategies, improving...
-
Digital Marketing Strategist
1 day ago
Auckland, Auckland, New Zealand Giltrap Group Full timeA highly skilled Digital Marketing Strategist is required to join the Giltrap Group team. As a key member of our marketing department, you will be responsible for developing and executing digital marketing strategies that drive business growth and enhance brand visibility.Key Responsibilities:Develop and execute digital marketing plans to achieve business...
-
Digital Marketing Strategist
6 days ago
Auckland, Auckland, New Zealand Google Full timeWe are seeking a highly skilled Digital Marketing Strategist to join our team. As a key member of our Large Customer Sales team, you will be responsible for building and managing relationships with clients, developing an understanding of their business challenges, marketing objectives, and success metrics.You will work closely with internal and external...
-
Digital Transformation Leader
6 days ago
Auckland, Auckland, New Zealand Right Hook Digital Full timeAbout the RoleAs a Lead Strategist at Right Hook Digital, you'll drive profit-first growth through expert strategy, creativity, and leadership. You'll implement our Growth Marketing OS to help clients scale profitably and overcome growth challenges. Key responsibilities include:Developing and presenting data-driven strategies aligned with each client's...
-
Digital Marketing Strategist
6 days ago
Auckland, Auckland, New Zealand Heartland Bank Limited Full timeAbout the JobWe are seeking a digital marketing strategist to develop and execute comprehensive marketing campaigns that drive business results.This role requires a strong understanding of digital marketing principles and practices, as well as excellent analytical and problem-solving skills.Develop and execute digital marketing strategies to promote our...
-
Digital Marketing Strategist
3 days ago
Auckland, Auckland, New Zealand Oritain Full timeOritain is a global leader in product origin verification, working with top brands to support their ESG commitments and protect their reputations. As a Digital Marketing Strategist at Oritain, you will develop and execute paid digital marketing campaigns across core channels, driving high-quality traffic, conversions, pipeline, and...
-
Digital Experience Manager
4 days ago
Auckland, Auckland, New Zealand Born Digital Limited Full timeCompany OverviewBorn Digital Limited is a digital solutions company that specialises in creating user-centric experiences. Our team of experts combines technical expertise with creativity to deliver innovative digital solutions.
-
Digital Transformation Strategist
6 days ago
Auckland, Auckland, New Zealand OSF Digital, Inc. Full timeAt OSF Digital, we are seeking a skilled Account Manager to join our team. As a trusted Salesforce partner, we deliver top-quality outcomes for renowned brands worldwide.About the Role:The Account Manager will maintain and expand relationships with strategically important large customers.They will be responsible for achieving Sales Quota and assigned...
-
Digital Learning Strategist
4 days ago
Auckland, Auckland, New Zealand Free Your Time Full timeUnlock Your Potential, Achieve Unlimited SuccessWe're looking for a Digital Learning Strategist to join our team. As a key member of our sales and business development team, you'll play a vital role in empowering others and building a thriving business in the self-development industry.Develop innovative marketing techniques to build a strong online...
-
Digital Experience Strategist
5 days ago
Auckland, Auckland, New Zealand Les Mills Full timeAbout the Role:Key ResponsibilitiesCoordinate and oversee the delivery of digital work streams and projects.Scope requirements, create and manage timelines, coordinate and approve content, ensure deadlines are met, estimate, allocate and communicate resource requirements.Talk to colleagues about collaborating on delivery of projects across...
-
Digital Workplace Strategist
5 days ago
Auckland, Auckland, New Zealand Franklin Smith Technology & Digital Full timeAbout the RoleWe're seeking a talented professional to join our team as a Modern Workplace Consultant. In this exciting role, you'll have the opportunity to work on both internal and external projects, helping your teammates thrive while keeping your consulting skills sharp.Assess, optimize, and enhance our internal stack, including Microsoft 365.Consult...
-
Digital Marketing Strategist
6 days ago
Auckland, Auckland, New Zealand Jobsoid Inc. Full timeAbout Us:Jobsoid Inc. is a rapidly growing global company at the forefront of personal leadership and self-development, with over a decade of experience in creating award-winning programs.We are seeking highly motivated professionals to join our dynamic team as Digital Marketing Strategists. This role offers the freedom to work independently from home,...
-
Premium Content Strategist
6 days ago
Auckland, Auckland, New Zealand NZME New Zealand Full timePremium Content StrategistUnlocking Growth: NZME New Zealand seeks a forward-thinking strategist to drive the growth of our premium and free lifestyle content. As a Premium Content Strategist, you will be responsible for developing and implementing effective content strategies that meet our commercial goals.Key Responsibilities:Evaluate and enhance the...
-
Strategic Growth Director
6 days ago
Auckland, Auckland, New Zealand Right Hook Digital Full timeCompany OverviewRight Hook Digital is a cutting-edge eCommerce growth agency that excels at delivering unmatched growth for ambitious brands. We prioritize results while fostering genuine relationships with our clients and team members alike. Our 'profit-first' approach means we don't just run ads; we build lasting brands that drive real impact.With a...
-
Education Technology Strategist
3 days ago
Auckland, Auckland, New Zealand Ko Taku Reo - Deaf Education New Zealand Full timeKo Taku Reo - Deaf Education New Zealand is seeking an experienced Education Technology Strategist to play a key role in shaping the future of education technology at our organisation. The successful candidate will have proven experience in instructional design, eLearning development and digital learning strategies.The ideal candidate will be responsible for...