Infrastructure Project Coordinator

2 weeks ago

Hastings, Hawke's Bay, New Zealand Napier City Council Full time

Job Overview:

We are seeking a highly skilled and organized Infrastructure Project Coordinator to join our team at Napier City Council. As a key member of the Downer Alliance Ahuriri Group, you will play a vital role in supporting the delivery of essential projects and ensuring the highest quality of service to our customers.

About the Role:

The successful candidate will be responsible for managing customer requests, tracking progress, and coordinating diverse project activities. You will also engage with stakeholders, resolve challenges, and track performance metrics to ensure the success of the Alliance.

Key Responsibilities:

  • Follow up with team members to track customer request progress and ensure customer-focused outcomes.
  • Contact customers to confirm receipt of requests, provide updates, and notify them when requests are completed.
  • Keep customers informed throughout the process, ensuring timely and responsive communication.
  • Conduct customer surveys, analyze feedback, and resolve issues as part of ongoing evaluation.
  • Act as the first point of contact for transportation-related inquiries, complaints, and investigations.
  • Coordinate contract management processes, including accurate registration, tender procedures, and notices.
  • Handle financial reconciliation tasks, such as receipting, tracking, and releasing bonds, insurance, warranties, defect periods, and contract deliverables.
  • Capture and maintain quality assurance records for work completed by the Alliance team and subcontractors.
  • Collaborate with the Delivery team to document quality assurance records in required systems.
  • Manage HPMV permits and work with the Network Manager to process Traffic Management Plans and Corridor Access Requests promptly.

Requirements:

  • NCEA Level 3 or equivalent.
  • 5+ years of administration experience.
  • Strong understanding of contract administration processes.
  • Knowledge of Council operations.
  • Experience in network maintenance or civil construction (preferred).
  • Collaborative team player.
  • Excellent communication skills, both written and verbal.
  • Proficient in Microsoft Office, especially Word.
  • Customer-focused approach.
  • Problem-solver with initiative.

Benefits:

  • This is a full-time permanent role based at our Onekawa Depot site, working Monday to Friday.
  • Generous 5 weeks of annual leave after just 2 years of service.
  • Exclusive retail discounts and discounted medical insurance.
  • A commitment to inclusivity and equal opportunity employment.
  • A dynamic work environment that values excellence, integrity, and sustainability.

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