Retail Experience Leader
6 days ago
**About Us**
At One New Zealand, our mission is to create a better-connected Aotearoa. We're committed to delivering unmatched customer and commercial success through our innovative products and services.
We're seeking an experienced Retail Lead to join our team. As a key member of our retail operations, you'll be responsible for driving exceptional customer experiences across our stores.
- Key Responsibilities:
- Create engaging store environments that meet or exceed customer needs
- Maintain high-performing teams through coaching, mentoring, and performance management
- Cultivate a 'customer-obsessed' culture within the team
- Monitor and achieve store KPIs and targets
About You
To succeed in this role, you'll need at least 2 years of operational experience in a retail sales environment. You should have a comprehensive understanding of retail operations and processes, as well as the ability to implement process improvements where necessary.
You'll also need demonstrated leadership skills, with a proven ability to foster a highly engaged and collaborative team environment. Strong communication and conflict resolution skills are essential, as is the ability to work flexibly and prioritize customer satisfaction.
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