Technical Help Desk Analyst
6 days ago
About This Role
This Systems Support Analyst position is a key part of our IT team, providing technical assistance and support to employees across the organization.
You'll play a critical role in ensuring our technology infrastructure runs smoothly, and our employees have access to the tools and resources they need to do their jobs effectively.
ResponsibilitiesAs a Systems Support Analyst, you'll be responsible for:
- Providing technical assistance and support to employees via phone, email, and on-site visits
- Determining the best solution based on the issue and details provided by customers
- Documenting internal timelines for resolved incidents where a root cause analysis is required
- Maintaining the incident ticket database, ensuring incidents are set to the correct priority, state, and are within SLA for response and resolution
To succeed in this role, you'll need:
- A technical, logical thought process
- Problem-solving skills
- An ability to stick to strict deadlines
- An ability to prioritize and delegate tasks
- A keen eye for detail
- Proven experience as a help desk technician or other similar customer support role in IT
- Tech savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication and collaboration skills
- Customer-oriented and cool-tempered
- Windows, Office 365, Azure, Active Directory knowledge, MS Teams, Autopilot
We value diversity, inclusion, and wellbeing, and offer a range of benefits and a supportive work environment.
- Five days of wellbeing leave per year
- Health insurance for you and your immediate whānau
- Life insurance cover and discounts on pet and travel insurance
- Extra parental leave benefits and financial wellbeing support
- Participate in our workplace wellbeing programme
- Purchase flexi leave to balance work and personal life
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