Clinical Support Specialist

5 days ago


New Plymouth, Taranaki, New Zealand Sidecar Doughnuts Full time

About Face Therapy: We aim to provide the best in facial appearance and a positive experience for our clients. Our expert cosmetic nurses deliver advanced skin treatments for harmonious results.

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Your Role: As a Client Host Receptionist, you will ensure a positive client experience at every touch point, upholding our values and serving clients effectively.

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Qualifications & Experience:

  • Excellent customer service, communication, and sales skills.
  • Experience with computers, point of sale platforms, booking platforms, and websites.
  • Bookkeeping, Xero, and spreadsheet expertise.
  • Social media, content creation, photography, and videography understanding.
  • Ongoing learning commitment in a high-performing team.

Tasks & Responsibilities:

  • Friendly and considerate communication with clients via various channels.
  • Maintenance of an organized, clean, and efficient working environment.
  • Directing clients towards treatment or product offerings that suit their desires.
  • Accurate and up-to-date client payment and clinic metric records.
  • Technical execution of conveying Face Therapy's values on public platforms.
  • Upholding medical professionalism, particularly confidentiality and privacy.

Benefits:

  • Part of a supportive and inclusive team culture.
  • Paid on-the-job training and ongoing skill development support.
  • Flexibility of 3 or 4 days per week.
  • Free parking at the clinic.
  • Annual remuneration reviews.
  • Beautiful working space with walk breaks encouraged.
  • Skin benefits: Discounts on skincare and treatments.


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