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Digital Solutions Manager

1 week ago

Auckland, Auckland, New Zealand Studentuniverse Full time
About the Role

As a key member of our team, you will be responsible for managing and overseeing the FCTG fulfilment system, including deal management, testing, deployment, and automation requirements. You will articulate the business impact of any system changes and ensure consistency in delivery.

You will also manage and oversee the FCNZ day-to-day content, collaborate with GTC BIMs to deploy content processes and systems in NZ, and ensure integration with FCNZ requirements. Additionally, you will manage the FCNZ Prohub, Commission portal, and knowledge articles (KBs).

Your expertise will be crucial in upskilling Ticket Centre Support and Offshore teams to improve consultant support and training. You will lead the onboarding process for external clients, ensuring smooth integration with TC systems and fulfillment platforms.

Key Responsibilities:

  • Manage and oversee the FCTG fulfilment system
  • Articulate business impact of system changes
  • Manage FCNZ day-to-day content
  • Collaborate with GTC BIMs
  • Manage FCNZ Prohub, Commission portal, and KBs
  • Up skill Ticket Centre Support and Offshore teams
  • Lead onboarding process for external clients