Customer Service Representative

1 week ago


New Plymouth, Taranaki, New Zealand The Warehouse Group Part time

Company Overview

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The Warehouse Group is a leading retailer in New Zealand, operating under various brands including The Warehouse, Warehouse Stationery, Noel Leeming, and TheMarket. We strive to deliver exceptional customer experiences through our retail stores and e-commerce platforms.

Job Description

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This role involves providing excellent customer service at the in-store service desk, processing returns and exchanges, supporting Loss Prevention efforts, and ensuring store safety. As a key member of the team, you will be responsible for maintaining a positive and welcoming store environment.

Key Responsibilities

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  • Respond to customer inquiries and provide expert advice on products and services">
  • Process returns, exchanges, refunds, and transfers in a timely and efficient manner">
  • Collaborate with the Loss Prevention team to maintain a secure store environment">
  • Support the Checkout area as needed, ensuring a smooth customer experience">
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Requirements

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To succeed in this role, you should possess excellent communication skills, a positive attitude, and the ability to work well under pressure. Previous experience in retail or a customer-facing role is advantageous.

What We Offer

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The Warehouse Group values its employees and offers a range of benefits, including a Team Card discount card, Here for Good Leave, Birthday Leave, and access to counseling services through Benestar. Additionally, we offer opportunities for career progression and development within the company.



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