Customer Service Representative
1 week ago
Company Overview
">The Warehouse Group is a leading retailer in New Zealand, operating under various brands including The Warehouse, Warehouse Stationery, Noel Leeming, and TheMarket. We strive to deliver exceptional customer experiences through our retail stores and e-commerce platforms.
Job Description
">This role involves providing excellent customer service at the in-store service desk, processing returns and exchanges, supporting Loss Prevention efforts, and ensuring store safety. As a key member of the team, you will be responsible for maintaining a positive and welcoming store environment.
Key Responsibilities
">- ">
- Respond to customer inquiries and provide expert advice on products and services">
- Process returns, exchanges, refunds, and transfers in a timely and efficient manner">
- Collaborate with the Loss Prevention team to maintain a secure store environment">
- Support the Checkout area as needed, ensuring a smooth customer experience">
Requirements
">To succeed in this role, you should possess excellent communication skills, a positive attitude, and the ability to work well under pressure. Previous experience in retail or a customer-facing role is advantageous.
What We Offer
">The Warehouse Group values its employees and offers a range of benefits, including a Team Card discount card, Here for Good Leave, Birthday Leave, and access to counseling services through Benestar. Additionally, we offer opportunities for career progression and development within the company.
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