Support Operations Supervisor
7 days ago
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. They will also have strong problem-solving skills, with the ability to identify and resolve issues in a timely manner.
We are looking for a Support Operations Supervisor to join our team and help us deliver exceptional customer experiences. As a key member of the Customer Service Team, you will be responsible for ensuring the efficient operation of the team and delivering high-quality customer service.
### Key Responsibilities
- Lead the Team – Ability to motivate and inspire others, and to manage team's performance effectively.
- Must be able to analyse a situation and have strong decision-making skills.
- Clear Communication – Ability to communicate clearly to both internal and external customers.
- Accurate Data Entry – Ability to accurately enter orders into ERP system.
- Problem Solving – Identifies and resolves problems in a timely manner.
- Conflict Resolution – Ability to listen and understand a customer's needs and work to resolve any issues promptly and efficiently.
- Able to address issues within the team with honesty, empathy and taking a proactive approach.
- Autonomy – Ability to work independently with minimal supervision.
- Time Management – Ability to utilize the available time to organize and complete work within given deadlines.
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