Support Operations Supervisor

7 days ago


Auckland, Auckland, New Zealand Business East Tamaki Inc. Full time
Key Requirements
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. They will also have strong problem-solving skills, with the ability to identify and resolve issues in a timely manner.

We are looking for a Support Operations Supervisor to join our team and help us deliver exceptional customer experiences. As a key member of the Customer Service Team, you will be responsible for ensuring the efficient operation of the team and delivering high-quality customer service.

### Key Responsibilities
  • Lead the Team – Ability to motivate and inspire others, and to manage team's performance effectively.
  • Must be able to analyse a situation and have strong decision-making skills.
  • Clear Communication – Ability to communicate clearly to both internal and external customers.
  • Accurate Data Entry – Ability to accurately enter orders into ERP system.
  • Problem Solving – Identifies and resolves problems in a timely manner.
  • Conflict Resolution – Ability to listen and understand a customer's needs and work to resolve any issues promptly and efficiently.
  • Able to address issues within the team with honesty, empathy and taking a proactive approach.
  • Autonomy – Ability to work independently with minimal supervision.
  • Time Management – Ability to utilize the available time to organize and complete work within given deadlines.


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