Security Operations Centre Specialist

3 days ago


Tauranga, Bay of Plenty, New Zealand Tangram Full time

**About Tangram**: We're one of New Zealand's market leaders in security. Our goal is to ensure the safety and security of our clients' assets.

About the Role

We have an on-call casual opportunity for a Security Operations Centre Specialist to join our Rotorua team. This role involves monitoring security cameras, receiving alerts, and taking appropriate action. You will also be responsible for dispatching security patrols and/or police to incidents, providing client reporting, and managing user credentials.

Key Responsibilities
  • Receiving alerts from remote cameras and triaging them accordingly
  • Receiving calls from forest users and vetting their credentials
  • Proactively monitoring security cameras across the forest
  • Dispatching forest security patrols and/or police to incidents
  • Providing client reporting
  • Managing user credentials within the operating systems
Requirements
  • Excellent communication skills - both written and verbal
  • Great computer literacy skills and attention to detail
  • Ability to work well under pressure and multitask
  • Able to obtain a COA (we can assist with this)
  • Previous experience working in a call centre or control room environment
  • Experience working with CCTV and/or access control software
Benefits
  • Casual shifts when required
  • Ongoing training provided
  • A supportive team environment
  • Pay rate of $31.00 per hour
  • 24/7 Welfare Team support ensuring officer safety
  • Full access to First Security's 'Perks' program
  • EAP and Support services


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