Learning and Development Specialist

2 days ago


Auckland, Auckland, New Zealand Cooper University Health Care Full time
About Our Team

At Cooper University Health Care, our dedication to delivering exceptional healthcare services is only possible with a talented team of professionals. We're committed to providing opportunities for growth and development, ensuring our employees have the skills and knowledge needed to excel in their roles.

We offer a comprehensive benefits package, including health, dental, vision, life, disability, and retirement plans. Our competitive compensation programs reflect our commitment to attracting and retaining top talent.

Job Overview

The Director of Revenue Cycle Training & Education is seeking a highly skilled Learning and Development Specialist to create instructional training modules for revenue cycle processes across the system. The ideal candidate will develop engaging video content, lead in-classroom training sessions, design online training materials, and produce virtual training modules.

This role requires expertise in analyzing workflows, identifying areas for improvement, and developing strategies to enhance productivity and quality of work. The successful candidate will also be responsible for creating Standard Operating Procedures (SOPs) and other process documents, ensuring compliance with regulatory requirements and internal quality standards.

Key Responsibilities
  • Design and deliver high-quality training programs for adult learners
  • Analyze workflows and identify opportunities for improvement
  • Create SOPs and other process documents
  • Develop and implement training modules on revenue cycle processes
  • Collaborate with Epic analysts to build enhancements for workflow efficiency


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