Customer Support Specialist

1 week ago


Tauranga, Bay of Plenty, New Zealand Sign In Enterprise Full time

We're seeking a Customer Support Specialist to join our team at Sign In Solutions. This is a varied role that will see you dealing with existing and new customers.

Your core responsibility will be taking enquiries over online chat, email and by phone. You will be answering questions regarding our Sign In App platform features and pricing.

About Our Team

Sign In App by Sign In Solutions is the smart and flexible way to sign in staff, visitors, and contractors. With a community of over 36,000 sites across 70 countries, Sign In App is one of the world's fastest-growing visitor management platforms.

Our Culture

Culture Is Important At Sign In Solutions. Our Values Don't Just Sit On a Glossy Page. We Live Them Every Day. Our Values Are The Cornerstone Of Who We Are:

  1. Putting Customers First
  2. Respect & Dignity
  3. Accountability & Empowerment
  4. Honestly & Positivity
  5. We're Here To Win
  6. Doing Good & Giving Back
Key Skills
  • Excellent communication and mentoring skills
  • Familiar with Google Workspace or equivalent
  • Process driven individual, with excellent attention to detail
  • Good relationship building skills
  • Ability to problem solve and contribute to solutions
  • Willingness to Learn


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