Customer Experience Manager Store

1 week ago


Christchurch, Canterbury, New Zealand Jamie Kay Full time
At Jamie Kay Group, we are committed to delivering exceptional customer experiences and empowering our team to succeed. As a key member of our team, you will be responsible for leading the sales floor and delivering exceptional customer service. With a focus on creating a positive store atmosphere, you will work closely with the team to achieve store targets and KPIs.

About the Job:
The ideal candidate will have a proven track record of achieving sales targets and KPIs, with a strong proficiency in operating POS systems and computers. You will also need to demonstrate the ability to adapt quickly to changing priorities in a fast-paced environment, and work effectively under pressure while maintaining a positive attitude.

Main Responsibilities:
• Drive sales and deliver exceptional customer service, contributing to a positive store environment.
• Create a warm, welcoming atmosphere for customers to encourage brand loyalty and repeat business.
• Collaborate with the team to achieve store targets and KPIs, including sales goals and customer satisfaction metrics.
• Assist in managing store operations ensuring adherence to the company's policies and procedures under the store manager's direction.

Requirements:
• Minimum 2 years in retail, with demonstrated experience in a leadership or assistant manager role, preferably in the apparel or lifestyle industry.
• Proven track record of achieving sales targets and KPIs.
• Strong proficiency in operating POS systems and computers.
• Ability to adapt quickly to changing priorities in a fast-paced environment.
• Demonstrated ability to work effectively under pressure while maintaining a positive attitude.

About Us:
We are a dynamic and growing global fashion brand that values exceptional customer experiences and empowering our team to succeed. We offer competitive remuneration and attractive benefits, as well as tailored training and development opportunities.

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