Strategic Transformation Lead

7 days ago


Auckland, Auckland, New Zealand Nz Customs Full time

**Company Overview**

NZ Customs is a leading organisation in the field of border management, aiming to protect New Zealand's border using world-class tools, people, and innovative approaches.

We promote New Zealand by facilitating trade and welcoming visitors. Our Maori name - Te Mana Arai o Aotearoa - translates as 'the authority that screens and protects New Zealand.'

The NZ Customs Service is comprised of various teams, including the New Zealand Traveller Declaration Team (NZTD), Service Optimisation, Business Improvement and Innovation, and the Joint Border Analytics team. These teams work together to enhance Customs' organisational capability, performance, and generation of insights.

Job Description:

We are seeking a dynamic Principal Advisor to assist the Group Manager, Strategic Systems and Service Optimisation (SSSO), with strategy development, systems improvement, and implementation in a rapidly evolving digital landscape.

The successful candidate will be integral to facilitating operating rhythms and ensuring that the team is performance- and outcome-focused. They will also enable SSSO's work programme and ensure that strategies are aligned to Customs' strategic direction.

The role may be located in either Auckland or Wellington, and the ideal candidate will have previous experience and success in a senior facilitation and/or leadership role in a medium-to-large service delivery organisation.

Key Responsibilities:

  • Assist the Group Manager in strategy development, systems improvement, and implementation
  • Facilitate operating rhythms and ensure team performance and outcome focus
  • Enable SSSO's work programme and align strategies with Customs' strategic direction
  • Collaborate with cross-functional teams and internal and external stakeholders

Required Skills and Qualifications:

  • Previous experience and success in a senior facilitation and/or leadership role
  • Experience working in operational groups and collaborating with operational leaders and staff
  • Ability to work well across and through an organisation
  • Evidence of well-developed interpersonal skills and effective relationship and stakeholder management
  • Excellent communication skills and ability to communicate complex information
  • Strong problem-solving and decision-making skills
  • Knowledge of working in a regulatory environment and understanding of the machinery of government

Benefits:

  • A competitive salary and benefits package
  • An opportunity to work in a dynamic and innovative organisation
  • A collaborative and supportive team environment
  • Ongoing training and development opportunities
  • A flexible working arrangement


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