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Retail Resolution Expert

2 weeks ago

Auckland, Auckland, New Zealand Ikea Full time

**Welcome to IKEA**

We're a home furnishings company that's dedicated to making a difference. Our vision is to create a better everyday life for the many people.

As a Resolutions Specialist II, you'll be part of a dynamic team that's committed to delivering exceptional customer experiences.

**Your Key Contributions**

Sharing knowledge and expertise with colleagues to resolve complex customer enquiries, exceeding customer expectations.

Identifying areas for improvement and implementing changes to enhance the customer experience, driving business results.

Collaborating with stakeholders to ensure seamless communication and effective issue resolution, always looking for ways to improve.

Staying up-to-date with industry trends and developments, sharing knowledge with colleagues to stay ahead of the curve.

**What We Offer**

A hybrid working environment, offering flexibility and work-life balance.

Ongoing training and development opportunities to enhance your skills and career growth.

A collaborative and inclusive team culture that values diversity and promotes a positive work environment.