Customer Service Technologist

5 days ago


Dunedin, Otago, New Zealand Motor Trade Finance Limited Full time

Motor Trade Finance Limited is a leading provider of innovative finance solutions in New Zealand. We are committed to making lending about people again, and our mission is to help New Zealanders achieve their financial goals.

In this role, you will be part of our Technology Operations team, responsible for delivering exceptional customer service and technical support to our end-users.

Your key responsibilities will include:

  • Providing expert technical support and guidance to our staff and customers
  • Ensuring seamless access to our technology systems and facilities
  • Managing device assets, including purchasing, replacement, and disposal in accordance with policy
  • Developing and maintaining knowledge base information to enhance user experience

To succeed in this role, you will need:

  • Proven experience in a customer-facing environment, preferably in a technical support capacity
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
  • Proficiency in Microsoft 365 and Windows operating systems, with a willingness to adapt to new technologies
  • Physical fitness, as this role involves lifting and moving hardware

We offer a comprehensive benefits package, including fully funded medical insurance, performance incentives, and flexible benefits. You will also have opportunities to progress your career in Dunedin, enjoy a dynamic and collaborative culture, and work with a central and modern office space.



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