Front Office Guest Service Professional
7 days ago
Company Overview:
NCCR RNA & Disease seeks a highly skilled Front Office Guest Service Agent to join our team. We are an 85-bedroom hotel, offering restaurant services, bars, events spaces, and conference facilities.
Job Description:
- Deliver exceptional guest service from check-in to check-out.
- Participate in daily operations of the front desk and reservations.
- Work AM and PM shifts on a 7-day rotational roster.
Key Responsibilities:
- Ensure guests receive personalized service.
- Perform reception tasks including check-ins, cashiering, phone calls, and guest requests.
- Answer guest inquiries about hotel services and facilities.
- Manage reservations and respond to email inquiries when necessary.
- Handle guest complaints efficiently and effectively.
- Maintain high levels of customer service and follow company brand standards.
Requirements and Skills:
- Previous experience in a hotel front office environment (at least 1 year preferred).
- Hospitality qualification preferred.
- Knowledge of Accor systems (TARS, Hotel Link, Resaweb) beneficial.
- Familiarity with Accor Live Limitless Loyalty program advantageous.
- Basic computer literacy.
- Working knowledge of Opera Cloud or other property management systems essential.
- Hotel reservations flow and front office systems knowledge required.
- Flexibility to work rotating rosters, including mornings, evenings, weekends, and public holidays.
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