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Store Operations Manager

2 weeks ago

Lower Hutt, Wellington, New Zealand Tangram Full time

About Evo Cycles

Evo Cycles is a leading bicycle organisation in New Zealand, driven by a mission to deliver exceptional customer experiences while fostering an inclusive and collaborative workplace.

We strive to be the #1 bicycle organisation in the world, building relationships where everyone benefits. Our values guide everything we do:

  • All-in: Commit fully to our customers and our work.
  • Lead: Empower leadership at all levels, no matter your role.
  • Win-win: Build relationships where everyone benefits.
  • Improve: Always strive for better.

In this role, you'll take the reins of our retail operation, overseeing team leadership, customer satisfaction, rostering, stock management, and bike ordering. You'll lead and inspire a high-performing team to exceed sales and service goals.

The Role

You will:

  1. Manage day-to-day operations, ensuring operational excellence at every touchpoint.
  2. Actively engage with customers, driving sales and enhancing the overall shopping experience.
  3. Be accountable for team performance, ensuring that every customer leaves satisfied.

What We're Looking For

We're seeking someone with proven leadership experience in a retail environment, a passion for creating a collaborative team culture, and outstanding communication skills. Experience or a strong interest in the cycling industry is a plus.