Card Services Operations Manager
4 days ago
About the Opportunity
The University of Auckland is seeking a strategic thinker to lead the Campus Card team, responsible for managing and enhancing the Campus Card system. This role offers the opportunity to work closely with stakeholders across the university, driving long-term improvements and shaping the future of the Campus Card ecosystem.
Main Responsibilities
This role involves ensuring smooth day-to-day operations, identifying opportunities to improve services, and enhancing the experience for staff and students. You will work closely with the Associate Director of Operations and Commercial Services and the Commercial Services Business Relationship Manager to achieve these goals.
Key Skills and Qualifications
To succeed in this role, you will require:
- Tertiary qualifications in Business, Commerce, Technology, Engineering, or equivalent experience
- At least 5-6 years of commercial experience, including leadership in a change environment
- Expertise in service desk/end user support, customer services, and managing multiple stakeholders
- Strong technical aptitude with IT systems (no coding required), including Windows applications
- Experience with system analysis, product modelling, and rules-based system configuration
Benefits
The University of Auckland offers a range of benefits to its employees, including flexible employment practices, up to 6.75% company superannuation scheme, and competitive salary with five weeks' annual leave.
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