Customer Service Representative

6 days ago


Wellington, Wellington, New Zealand Wellington Water Full time

Company Overview

Wellington Water is the professional water services provider across Greater Wellington and South Wairarapa. Our purpose extends beyond delivering great water services for the region; we foster a thriving community, support a diverse workforce, and offer supportive development opportunities.

Salary

The remuneration range for this role starts from $62,410 (including KiwiSaver), however remuneration will be dependent on skills and experience.

Job Description

We're looking for an exceptional individual to join our team as a Contact & Dispatch Coordinator. In this fast-paced role, you will utilise your outstanding customer service and organisational skills to provide frontline customer support across both our customer contact and dispatch functions.

This role offers development and variety where you'll:

  • Resolve customer queries through a mix of inbound/outbound calls, emails, and live chat services
  • Triage and dispatch service requests to councils and crews
  • Provide timely and accurate information for customers on the status of their requests

Required Skills and Qualifications

Previous experience in a varied, customer-focused environment where outputs are time-critical requires excellent time management and communication skills. You will also bring:

  • Demonstrated contact centre/call centre experience working within SLA's/KPI's
  • Competency to navigate technology and a range of systems at pace
  • Excellent written and verbal communication skills to engage through a range of channels
  • A positive, can-do and resilient attitude

Benefits

We genuinely care about your safety and wellbeing. Our benefits include:

  • Flexible working arrangements including up to 2 days working from home
  • Comprehensive wellbeing programme, including one paid wellbeing day annually
  • Formal and informal professional development opportunities
  • 5 weeks annual leave accrual will be available following 2 years of continual service


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