Customer Care Specialist

1 week ago


Hastings, Hawke's Bay, New Zealand Lumen Argentina Full time
Job Description

This is a full-time, work-from-home (WFH) contact center position that involves assisting current voice and high-speed internet customers with service-related issues, including hardware and software configurations. All contacts are inbound and technical support only, with no sales requirements.

You will work with customers to identify their needs and provide personalized solutions, utilizing your excellent communication skills and technical expertise. This role requires strong interpersonal skills, flexibility, and a commitment to delivering world-class customer service.

Main Responsibilities
  • Diagnose and resolve basic network and modem functionality issues, including landline troubleshooting.
  • Assist customers with setting up and configuring their phone hardware and software.
  • Interface with customers over the phone, providing status updates and ensuring service has been restored.
  • Schedule technician dispatch for on-site service calls when necessary.
Requirements and Qualifications
  • Candidate must have excellent communication skills, both written and verbal.
  • Must be flexible and able to work independently in a fast-paced environment.
  • Demonstrated ability to multitask in a Microsoft Windows environment.
  • Ability to meet the physical/logistical requirements for at-home work, including stable, reliable, and uninterrupted internet service.
What We Offer

As a member of our team, you can expect a competitive hourly rate, comprehensive benefits package, and opportunities for professional growth and development. You will also have access to cutting-edge technology and tools, enabling you to deliver exceptional results and exceed customer expectations.



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