Guest Experience Coordinator

2 weeks ago


Auckland, Auckland, New Zealand Hotel Indigo Full time
Job Description

As a Guest Services Agent at Hotel Indigo Auckland, you'll be the welcoming face of our hotel, handling everything from check-ins and departures to sharing local recommendations that make each guest's stay special.

You'll be responsible for processing payments, responding to guest inquiries, and ensuring every interaction adds to an exceptional hotel experience.

Your Key Responsibilities

  • Provide excellent customer service and handle guest complaints professionally.
  • Process payments and manage cash handling.
  • Respond to guest inquiries and resolve issues promptly.
  • Collaborate with the Front Office team to ensure seamless check-ins and departures.


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