Automotive Operations Specialist

3 days ago


Auckland, Auckland, New Zealand Inchcape CSO Full time

Inchcape CSO is seeking an Automotive Operations Specialist to assist with managing customer cases and warranty processes. As a key member of our team, you will work closely with our Authorized Dealer Network, OEMs, and internal teams to ensure smooth and efficient operations.

About Us

Inchcape is a global leader in automotive services, representing top brands and specializing in delivering exceptional customer experiences.

This role is perfect for someone with automotive industry experience who is focused on delivering excellent service and ensuring customer satisfaction. Your responsibilities will include maintaining accurate records of transactions, claims, and documentation, collaborating with internal teams and dealers to resolve service and warranty issues, tracking warranty loan cars and supporting vehicle logistics, and managing escalations related to service, warranty, and claims.

Key Responsibilities
  1. Maintain accurate records of transactions, claims, and documentation.
  2. Collaborate with internal teams and dealers to resolve service and warranty issues.
  3. Track warranty loan cars and support vehicle logistics.
  4. Manage escalations related to service, warranty, and claims.
Why Work With Us?

We offer a supportive environment, flexible work policy, and opportunities for growth and development.

A strong organizational and attention-to-detail skills, proficiency in Excel and enterprise software (SAP), and excellent communication skills are essential for this role.



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