Incident Response Lead

4 days ago


Auckland, Auckland, New Zealand Xero Full time

About the Position

Xero is seeking an experienced Site Reliability Engineer to join our Incident and Problem Management team. As a Technical Duty Officer, you will be responsible for developing and implementing scalable process frameworks and observability strategies to ensure rapid problem diagnosis and response.

Key Responsibilities

  • Developing and implementing scalable process frameworks and observability strategies to ensure rapid problem diagnosis and response
  • Collaborating with product teams to analyze failures and integrate insights to improve service reliability and operational efficiency
  • Leading the transformation to a world-leading SRE organization by promoting SRE principles within the Engineering Department
  • Owning the incident management process to ensure it drives streamlined decision-making and quick resolution during critical outages

About the Team

The Incident and Problem Management team is part of the Site Reliability Engineering (SRE) organization at Xero. We are responsible for building robust processes and tooling around incident management, driving enduring reliability across all products and services within Xero.

Requirements

  • Previous career experience as a Site Reliability Engineer in an Operations or Engineering environment
  • Hands-on experience troubleshooting AWS hosted services
  • Networking knowledge and ability to troubleshoot TCP/IP, SSL/TLS, DNSSEC, IPsec, and BGP issues
  • Coding experience preferably in Python building tools, scripting, or automation
  • Strong communication skills including the ability to translate technical issues/concepts into agreed actions


  • Auckland, Auckland, New Zealand Amazon Full time

    **What We're Looking For**We are seeking an experienced **Incident Management Engineer** to join our team at Amazon. As an Incident Management Engineer, you will play a critical role in providing communication, emergency response, technical resolver engagement, and incident management for our customers.The ideal candidate will have a strong background in...


  • Auckland, Auckland, New Zealand Xero Full time

    Xero is a cloud accounting software company that empowers small businesses to succeed. We're looking for a highly skilled Site Reliability Engineer to join our team as an Incident Response Manager.About the RoleThis role requires an experienced SRE professional with a strong technical background, deep experience in SRE, a passion for building and delivering...


  • Auckland, Auckland, New Zealand Cyber Crime Full time

    Cyber Crime is a business-centric cybersecurity organisation that provides managed cybersecurity solutions and services that make a real difference to the cyber resilience of our customers' organisations.About the RoleWe are seeking an experienced Incident Response Manager to lead the team in delivering cybersecurity excellence for our valued customers. You...


  • Auckland, Auckland, New Zealand Cyber Crime Full time

    Key ResponsibilitiesThe successful candidate will be responsible for:Reviewing, triaging and managing security incidents for enterprise customers;Continuously monitoring security alerts from various systems and tools;Responding to security incidents by conducting thorough investigations and implementing remediation actions;Generating detailed reports on...


  • Auckland, Auckland, New Zealand AIA Hong Kong and Macau Full time

    The Service Management Specialist will be responsible for operational execution of Incident, Problem & Change standards, policies, and processes. This includes effectively managing incidents to resolution within agreed SLA's and coordinating/facilitating problem management activities.Benefits:Competitive Salary: AIA offers a competitive salary package to its...


  • Auckland, Auckland, New Zealand Amazon Full time

    Incident Management Engineer, AWS Incident Detection and ResponseJob ID: 2917202 | Amazon Web Services New Zealand LimitedSales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.The AWS Global...


  • Auckland, Auckland, New Zealand Amazon Full time

    Incident Management Engineer, AWS Incident Detection and ResponseJob ID: 2917202 | Amazon Web Services New Zealand LimitedSales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global...


  • Auckland, Auckland, New Zealand Amazon Full time

    Incident Management Engineer, AWS Incident Detection and ResponseJob ID: 2917202 | Amazon Web Services New Zealand LimitedSales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.The AWS Global...


  • Auckland, Auckland, New Zealand Amazon Full time

    Incident Management Engineer, AWS Incident Detection and ResponseJob ID: 2917202 | Amazon Web Services New Zealand LimitedSales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.The AWS Global...


  • Auckland, Auckland, New Zealand Engineeringuk Full time

    About the RoleAWS Support is looking for a leader with a strong background in incident management and customer ownership to provide incident response and account ownership for our most critical customers. You will play a pivotal role in driving the resolution of large-scale customer-impacting incidents and collaborating with engineering teams to resolve...


  • Auckland, Auckland, New Zealand Engineeringuk Full time

    Incident Management Engineer, AWS Incident Detection and ResponseDESCRIPTIONSales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.The AWS...


  • Auckland, Auckland, New Zealand Engineeringuk Full time

    Company OverviewAWS Support is a team within Amazon Web Services that provides world-class support to customers. Our goal is to ensure that customers have the best possible experience with AWS services.We are looking for an Incident Management Engineer to join our team in Auckland & Wellington, who will be responsible for providing incident response and...


  • Auckland, Auckland, New Zealand Amazon Full time

    Job DescriptionWe are seeking an Incident Management Engineer to join our team to provide incident response and account ownership. As an Incident Management Engineer, you will play a crucial role in driving the resolution of large-scale customer impacting incidents as part of a team rotation. You will also provide critical incident response/management...


  • Auckland, Auckland, New Zealand Amazon Full time

    Incident Management in the CloudThe AWS Global Support team seeks an experienced Incident Management Engineer to join our Enhanced Support Services (ES2) organisation. As part of the AWS Incident Detection and Response team, you will be responsible for providing proactive engagement and incident management to reduce the potential for failure and accelerate...


  • Auckland, Auckland, New Zealand Engineeringuk Full time

    About EngineeringukEngineeringuk is a global company that provides cloud-based services to its customers. We are looking for an experienced professional to join our team as an Incident Management Engineer.


  • Auckland, Auckland, New Zealand Amazon Full time

    **About Us**Amazon is a global leader in cloud computing, committed to delivering innovative solutions that meet the evolving needs of businesses and individuals. Our mission is to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online.**Job Description**We are seeking an experienced **Incident...

  • Cloud Support Engineer

    14 hours ago


    Auckland, Auckland, New Zealand Amazon Full time

    **The Role**We are looking for a highly skilled **Incident Management Engineer** to join our team at Amazon. As an Incident Management Engineer, you will be responsible for driving the resolution of large-scale customer-impacting incidents, collaborating with Engineering Teams to resolve complex customer escalations, and providing critical incident...


  • Auckland, Auckland, New Zealand Amazon Full time

    About the RoleWe are looking for a seasoned Incident Management Engineer to join our team in AWS Support. As a key member of our Enhanced Support Services (ES2) organisation, you will be responsible for delivering world-class support to our eligible AWS Enterprise Support customers.As an Incident Management Engineer, you will work closely with customers to...


  • Auckland, Auckland, New Zealand Amazon Full time

    About the TeamAmazon Web Services (AWS) is the leading cloud platform, providing a robust suite of products and services to power businesses worldwide. Our team is passionate about delivering exceptional support to our customers, and we're seeking a skilled Cloud Incident Resolution Specialist to join us.You will play a pivotal role in driving the resolution...


  • Auckland, Auckland, New Zealand Amazon Full time

    Key ResponsibilitiesThis role involves driving the resolution of large-scale customer impacting incidents as part of a team rotation, driving critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams. You will also provide critical incident response/management (including leading...