Problem Solver

1 week ago


Auckland, Auckland, New Zealand New Zealand Government Full time

Role Overview: We are seeking a Problem Solver (Residential Tenancies) to join our team, responsible for providing expert problem-solving support and assistance to landlords and tenants in resolving disputes related to tenancies. As a key member of our dispute resolution team, you will work collaboratively with colleagues to deliver high-quality services that meet the needs of our clients.

Key Responsibilities:

  • Providing mediation support to resolve conflicts between landlords and tenants
  • Assisting clients in navigating the residential tenancies system
  • Working closely with other team members to ensure effective case management and outcomes
  • Developing and maintaining strong relationships with clients and stakeholders

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Knowledge of the Residential Tenancies Act 1986 and associated statutes
  • Previous experience in conflict resolution or a related field

About MBIE:

At MBIE, we strive to create a better future for all New Zealanders by creating a resilient and high-performing economy. We achieve this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities, and works to ensure quality housing is more affordable.



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