Senior Research Analyst

6 days ago


Auckland, Auckland, New Zealand Xero Full time

About Xero

Xero is a company that truly values its employees. We offer a range of benefits, including very generous paid leave, dedicated paid leave for physical and mental wellbeing, employee assistance programs, free medical insurance, wellbeing and sports programs, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an employee share plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value.

About the Job

We are looking for an experienced Research Operations Specialist to join our team. The ideal candidate will have a strong background in research operations, excellent communication skills, and the ability to work effectively with cross-functional teams.

Responsibilities

  • Work with design and research leaders to optimize research workflows.
  • Partner with cross-functional teams for consistent research practices.
  • Build and maintain reporting and support research operations queries.
  • Coordinate research logistics and manage full participant recruitment cycle and data.
  • Maintain participant panels as well as coordination of office testing as required.

Requirements

  • Experience in creating and managing customer panels.
  • Experience in building educational material and user guides.
  • Established best practices for Research Operations.
  • A successful track record in managing cross-functional initiatives.
  • Experience in procurement and change processes.
  • A systems thinker with excellence in process analysis.
  • Ability to build simple reporting and dashboards.
  • Understanding of the Qualtrics technology.


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