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Renewable Energy Services Professional

1 week ago

Wellington, Wellington, New Zealand Octopus Energy Group Full time

About Octopus Energy Group

We're on a mission to change the world – revolutionising customer service, championing radical decarbonisation, and building a thriving workplace culture where individuality is celebrated.

About the Role

This entry-level role offers an exciting introduction to the energy industry. You'll work on-site Monday to Friday, immersing yourself in our unique culture and building your skills in a dynamic field.

Key Responsibilities:

  • Provide exceptional customer service to our UK-based customers via email on the Kraken platform.
  • Solve billing issues, resolve smart meter queries, and manage customer interactions with a creative and solution-driven approach.
  • Identify areas that excite you and develop specialized expertise—your growth is our priority.

Why Choose Us

Thrive in a culture of authenticity and creativity: We celebrate individuality and provide you the space to grow and contribute your unique ideas.

We're Looking For People Who:

  • Enjoy problem solving and thinking creatively.
  • Have a passion for exceptional customer service.
  • Are adaptable and thrive in dynamic environments, where no two days are the same.
  • Are a strong team player, adding to the team and site culture.
  • Bring their own personal authenticity to work every day.