Team Leader for Customer Support Services

2 days ago


Nelson, Nelson, New Zealand Kainga Ora - Homes And Communities Full time

Overview of the Role

This is an exciting opportunity for a Team Leader Housing Support to join Kainga Ora - Homes And Communities. As a Team Leader Housing Support, you will lead a team of Housing Support Managers and Senior Housing Support Managers covering the Nelson, Tasman, and West Coast regions.

Key Accountabilities

  • Lead a team to provide high-quality customer support services, focusing on delivering excellent outcomes for our customers
  • Develop and implement effective plans to achieve operational targets and positive people experiences
  • Collaborate with other teams to ensure alignment and consistency in our approach to customer support
  • Provide coaching and guidance to team members to enhance their skills and performance

Requirements

  • Proven leadership experience in a customer-facing role, with a track record of delivering results and improving team performance
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders
  • Ability to manage multiple priorities and deadlines, with a focus on delivering high-quality outcomes
  • Cultural awareness and understanding of the importance of Te Tiriti o Waitangi in our work

Benefits

  • We offer competitive salaries, five weeks' annual leave, and flexible working arrangements
  • We value diversity and are committed to working with each other and our customers in an inclusive and respectful way
  • We are passionate about transforming New Zealand for the better, and we believe that our diverse perspectives and experiences are essential to achieving this goal


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