Team Leader for Customer Support Services
2 days ago
Overview of the Role
This is an exciting opportunity for a Team Leader Housing Support to join Kainga Ora - Homes And Communities. As a Team Leader Housing Support, you will lead a team of Housing Support Managers and Senior Housing Support Managers covering the Nelson, Tasman, and West Coast regions.
Key Accountabilities
- Lead a team to provide high-quality customer support services, focusing on delivering excellent outcomes for our customers
- Develop and implement effective plans to achieve operational targets and positive people experiences
- Collaborate with other teams to ensure alignment and consistency in our approach to customer support
- Provide coaching and guidance to team members to enhance their skills and performance
Requirements
- Proven leadership experience in a customer-facing role, with a track record of delivering results and improving team performance
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders
- Ability to manage multiple priorities and deadlines, with a focus on delivering high-quality outcomes
- Cultural awareness and understanding of the importance of Te Tiriti o Waitangi in our work
Benefits
- We offer competitive salaries, five weeks' annual leave, and flexible working arrangements
- We value diversity and are committed to working with each other and our customers in an inclusive and respectful way
- We are passionate about transforming New Zealand for the better, and we believe that our diverse perspectives and experiences are essential to achieving this goal
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