Compliance and Governance Lead

1 week ago


New Plymouth, Taranaki, New Zealand Tsb Bank Full time

About the Role

This key position focuses on ensuring that our Quality Assurance program functions as a robust control within our compliance framework. You'll engage in the design, implementation, and oversight of the Line 1 Quality Assurance program, create business process enhancements, and promptly escalate any issues uncovered during assurance evaluations.

Key Responsibilities

  • Conduct thorough quality assurance evaluations to measure adherence to compliance requirements and customer service expectations across advisory and lending interactions, reviews, and onboarding.
  • Engage in the design, implementation, and oversight of the Line 1 Quality Assurance program to ensure it functions as a robust control within our compliance framework.
  • Create, sustain, and implement business process enhancements within the Quality Assurance program to ensure ongoing improvements in service delivery to customers.
  • Promptly escalate any issues uncovered during assurance evaluations to leadership so that any concerns regarding capability or performance can be addressed without delay.

Requirements

  • Formal qualifications or extensive experience in delivering financial advice, preferably as a lender, or significant experience in AML/CFT assurance.
  • Over 5 years of experience in QA or a similar role.
  • Excellent communication skills with the capacity to convey information effectively at all organizational levels.

What's in it for you?

You'll be part of a profit for purpose organization, committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.



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