Customer Experience Champion
6 days ago
**About Us**
Vodafone New Zealand Limited is committed to creating a better-connected Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.
**Your Role**
You will be responsible for ensuring that our customers' needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care. This includes delivering a high standard of customer experience resolving sales/service/technical issues in a timely manner.
**Key Responsibilities**
- Actively diagnose, troubleshoot, and where required, engage with appropriate experts within the team for additional support.
- Contribute to knowledge sharing and learning across the team to resolve more customer enquiries in the first point of contact with our customers.
- Ensure new sales and service orders for accuracy, and that customer expectations are aligned (i.e., service activation or change, or customer billing).
**Requirements**
We are looking for a customer-obsessed individual with excellent communication skills. You must be a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do. Previous experience in a sales or customer service environment and technical understanding/knowledge of products and services are essential.
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