Sales Floor Lead

5 days ago


Wellington, Wellington, New Zealand Express, Inc. Full time
Job Overview

Express, Inc. is a dynamic retail platform committed to delivering exceptional customer experiences through its Express and Bonobos brands.

We are seeking a highly skilled Retail Sales Leader to drive operations on the sales floor and in the stockroom, while training associates and delivering a great in-store shopping experience for customers.

This role offers a unique opportunity to develop and motivate associates to maximize sales potential, provide in-the-moment coaching/training, and partner with Store Management to provide feedback on associate performance.

Key Responsibilities
  1. Drive sales floor operations and stockroom management to ensure efficient and effective execution of standards.
  2. Train associates on store operations, product, policy, and procedures to enhance their skills and knowledge.
  3. Execute action plans that optimize results and ensure appropriate associate coverage to create a great customer experience.
  4. Oversee and authorize the checkout experience, assist with merchandise flow, and monitor customer service provided by team members.
  5. Build an effective schedule, promote an environment focused on delivering great in-store customer experiences, and lead and model our customer experience model.
Requirements
  • High school diploma or equivalent required; 1 year of experience in retail preferred
  • Proficient in using technology (iPad, registers) and meeting defined availability criteria
  • Ability to multitask, handle multiple customers/processes simultaneously, and meet physical requirements
Benefits & Perks
  • Competitive benefits package, including medical, dental, and vision coverage
  • 401(k) and Roth 401(k) with Company match, merchandise discount, and paid time off
  • Parental leave for new moms and dads and access to voluntary benefits


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