Service Advisor Role
3 days ago
Company Overview
We are a reputable and growing dealership group committed to delivering exceptional customer experiences. Our team is driven to succeed in all areas of the business, ensuring continued growth and success.
About the Employer and Location
We have been Rotorua's most trusted name in motoring for decades, boasting numerous awards over the years. Rotorua is an ideal place to live if you're looking for a great work-life balance.
The Role
As a Service Advisor, you will be the vital link between customers and the service team, ensuring a seamless and positive experience. You will play a key role in providing expert automotive guidance, collaborating with the service team to schedule and manage vehicle repairs, while consistently exceeding customer expectations.
Duties and Accountabilities
- Greet customers and assess their service needs
- Provide accurate information on vehicle maintenance and repair services
- Schedule service appointments and manage customer expectations
- Liaise with technicians to ensure timely and efficient service completion
- Communicate service progress and costs to customers
- Upsell additional services and maintenance when appropriate
- Maintain detailed service records and ensure accurate invoicing
- Handle customer inquiries and resolve concerns promptly and professionally
Skills and Experience Sought
- Previous experience as a Service Advisor, preferably in a franchise dealership environment
- Familiarity with all aspects of automotive repair and maintenance processes
- Solid communication skills, both verbal and written
- Good computer literacy (experience on dealership software highly advantageous)
- High levels of customer focus and interpersonal skills
- Excellent time management skills and the ability to prioritize tasks in a fast-paced customer service environment
- A valid driver's license
Benefits
We offer a market-related salary with additional commissions, career growth potential, a supportive and professional work environment, and a great family lifestyle, excellent schools, and significant sunshine hours.
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