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IT Operations Support Expert

1 week ago

Auckland, Auckland, New Zealand Dentsu Aegis Network Full time

Delivering Connected Customer Experiences

Merkle Aotearoa, within the Dentsu Aegis Network, helps organisations deliver connected customer experiences through digital transformation.

We implement world-class Salesforce solutions and leverage actionable data/insights to drive business growth.

As a Technical Specialist in our Managed Services team, you'll be responsible for developing improvements, investigating and fixing issues, and supporting clients.

You'll develop extensive knowledge across client ecosystems and Salesforce instances, working closely with the client's technology team.

Key responsibilities may include:

  • Developing detailed knowledge across client ecosystems and Salesforce instances
  • Acting as an extension of the client's technology team
  • Collaborating with functional consultants to investigate client requirements
  • Offering technical expertise to support the wider team and client Salesforce ecosystems

Requirements and Qualifications

We require candidates with 2+ years' experience as a technical consultant or developer delivering Salesforce solutions.

A relevant certification and a tertiary qualification in Computer Science, Information Systems, or a similar field are essential.

Hands-on experience with Java/.NET/C#/HTML/JavaScript and knowledge of integration/API/ESB development are highly desirable.

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