Heritage Site Experience Coordinator

4 days ago


Wellington, Wellington, New Zealand New Zealand Government Full time
Job Description

We are seeking a skilled and enthusiastic Visitor Services Co-ordinator to join our team at Old St Paul's, a prominent heritage site in Wellington. As a key member of our small team, you will be responsible for coordinating retail operations, including merchandise planning, product development, ordering, inventory management, and display creation.

In addition to your retail responsibilities, you will also manage front-of-house operations, including staff rosters, volunteer coordination, visitor hosting, tour guiding, event support, and administrative tasks. Our ideal candidate will have outstanding customer service skills, be hands-on, practical, and proactive, with training and/or experience in retail and merchandise management.

This is an exciting opportunity to promote heritage and provide high-quality visitor experiences in a dynamic and varied role. If you are a good communicator and enthusiastic about contributing to revenue generation in a heritage environment, we encourage you to apply.

Key Responsibilities:

  • Coordinating retail operations, including merchandise planning, product development, ordering, inventory management, and display creation
  • Managing front-of-house operations, including staff rosters, volunteer coordination, visitor hosting, tour guiding, event support, and administrative tasks
  • Providing exceptional customer service and promoting heritage and cultural significance
  • Working collaboratively with the Property Lead and other team members to achieve shared goals


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