Customer Service Representative

4 days ago


Christchurch, Canterbury, New Zealand Hind Management Full time

About This Role

A fantastic opportunity is available for a Night Porter to join our dynamic and fun hotel team. Our ideal candidate will be an enthusiastic applicant who knows how to impress our guests, ensuring a warm, friendly, and efficient welcome at every interaction with a hotel guest or visitor. We are looking for team players who will provide the highest levels of customer service while ensuring professionalism and efficiencies every time a guest enters the hotel.

We believe in 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small. Our goal is to make sure everyone feels at home in our hotel.

Responsibilities
  • Providing a welcoming environment within our hotel where everyone feels at home
  • Assisting with valet parking and luggage
  • Supporting the Night Manager with guest requests/tasks and overnight checks to be completed
  • Resolving any guest issues promptly and successfully ensuring follow-up and excellent communication at all times
  • Conducting hotel security floor checks
  • Providing local information on Christchurch and the surrounding area
  • Helping guests with booking activities, restaurants, and travel options
  • Maintaining a clean and tidy environment in all common areas, both inside and outside the hotel
  • Fixing minor technical issues, like changing bulbs, remote control batteries
  • Complying with health and safety regulations and following emergency evacuation procedures
Requirements
  • Must be available to work overnight
  • Confident and motivated with a strong guest service orientation
  • Professional personal presentation and a great work ethic
  • Exceptional attention to detail
  • Flexible and adaptable in approach and a team player
  • Ability to prioritize and work well under pressure
  • Full New Zealand Driver's License
  • Right to Work in NZ


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