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Customer Experience Director

1 week ago

Tauranga, Bay of Plenty, New Zealand PUMA Full time

About PUMA:

We're a global sports brand that's passionate about innovation and speed. Our mission is to deliver exceptional customer experiences and lead the way in the sports industry.

We're seeking a talented Retail Sales Supervisor to join our team and help us achieve our goals. As a key member of our team, you will be responsible for driving sales growth, delivering exceptional customer experiences, and leading a high-performing team.

Your Key Responsibilities:

  1. Drive sales and profitability goals through strategic planning and effective expense management.
  2. Spend 90% of your time on the sales floor, directly interacting with customers, selling, and mentoring your team.
  3. Elevate customer satisfaction by ensuring every customer leaves our store feeling valued and supported.
  4. Develop and train a high-performing team that shares your passion for PUMA.
  5. Manage Loss Prevention and Operational compliance to ensure a safe and secure shopping environment.

If you're a driven individual with excellent leadership skills, we want to hear from you.