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Volunteer Experience Manager

1 week ago

Auckland, Auckland, New Zealand Scouts Aotearoa Full time

**Company Overview**

Scouts Aotearoa is a national scouting association and registered charity supporting over 11,000 young people in New Zealand each year, aged 5 to 26, from diverse backgrounds.

Our mission is to empower young people to build confidence and create positive change in their communities through new adventures, outdoor experiences, and meaningful connections.

We are committed to providing a supportive environment for our volunteers, ensuring they feel seen, heard, and valued.

**Job Description**

As the Relationship Manager, you will lead initiatives that foster and strengthen volunteer relationships and ensure all volunteer engagements result in meaningful and rewarding experiences for our volunteers.

You will act as the key link between our national team and volunteers, enhancing communication and providing support through regular communication and site visits.

You will develop and guide our zone leaders in decision-making, promote available resources, and manage any public or member complaints.

**Required Skills and Qualifications**

To be successful in this role, you will need:

  • Proven experience in a volunteer-centric environment
  • Leadership experience with the ability to positively influence others
  • Excellent interpersonal communication, marketing, and engagement skills
  • Able to foster positive relationships with a diverse range of people
  • Solutions-focused with confident decision-making and problem-solving skills
  • Well-organized with excellent time management and prioritization skills

**Benefits**

This is a permanent, full-time position based in Auckland, offering a company car and carpark, along with flexible hybrid working arrangements.