Rental Operations Team Lead
5 days ago
**About the Role**
The Rentals Team Leader is responsible for ensuring a seamless service experience for guests at our ski resorts. This includes assisting them onto the snow with suitably fitted snow sports rental equipment, including skis, snowboards, and clothing.
In this role, you will work closely with the Head of Department to assist in the day-to-day running of the department, covering their days off, and supervising the Rentals Team on the floor. You will be the contact point for any team queries or issues and identify bottlenecks in the guest journey through the rentals process.
You will ensure all daily staff schedules are correct and up to date, share information across the team by holding daily debriefs, and actively recognize team members using our recognition program. Additionally, you will organize staff events, foster a positive Health and Safety team environment, and report any newly arising hazards or work incidents and injuries.
**Key Responsibilities**
- Assist the Head of Department in the day-to-day running of the department
- Cover their days off and supervise the Rentals Team on the floor
- Identify bottlenecks in the guest journey through the rentals process
- Ensure all daily staff schedules are correct and up to date
- Share information across the team by holding daily debriefs
Skill Requirements
To be successful in this role, you will require:
- Minimum of 1 year prior experience in rental operations
- Proven 2 years prior experience in leading, motivating, and inspiring a team
- Excellent leadership and communication skills
- Ability to multi-task, work unsupervised, and manage your own time
- Highly customer-focused with the ability to adapt to the demands of the business
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