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Nighttime Customer Support Specialist
3 weeks ago
What We're Looking For
We're seeking a talented individual who is passionate about delivering exceptional customer service and has a strong commitment to professionalism. As a Nighttime Customer Support Specialist, you will be an integral part of our afterhours team, providing responsive solutions to our customers during their time of need.
About the Role
This is a foundation-level role within the banking industry, offering a great opportunity to learn about banking and financial services from the ground up. You will receive comprehensive training and guidance from experienced coaches and leaders, helping you build on your strengths and develop new skills.
Responsibilities
- Respond to customer inquiries via phone and email.
- Resolve issues efficiently and effectively.
- Provide accurate information about banking products and services.
- Work collaboratively with a team of experienced professionals.
Requirements
- Minimum 2 years of customer service experience, ideally in a contact centre environment.
- An excellent phone manner and communication skills (both written and verbal).
- Cool, calm, and collected, with a passion for providing advice and support.
- Resilient and thrive in a fast-paced customer environment.
- Genuinely passionate about delivering stellar customer service.
- Proficient in using technology and multitasking between different systems while actively listening.
- A flexible team player with a motivated approach to life.
What's Next?
If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply. Our application process includes a thorough screening and assessment to ensure you meet our high standards.
