Client Services Support

2 weeks ago

Southland, New Zealand Procare Full time

Welcome to ProCare, New Zealand's largest and most diverse network of healthcare professionals, with a local and personal approach to delivering world leading health services. As New Zealand's largest Primary Health Organisation, we represent a network of general practice teams and healthcare professionals who provide care to more than 850,000 people across Auckland and Northland, within which is one of the largest Maori enrolled populations in Auckland and the largest Pacific and Asian enrolled populations in the country.
ProCare Fresh Minds leads some of the most innovative interventions to support people to improve their mental wellbeing and resolve problems. Our service sees a wide range of individuals and whanau of all ages and backgrounds, providing incredibly diverse and rewarding caseloads to our large team of practitioners. Committed to reducing inequities at ProCare Fresh Minds, we are passionate about working with our clients to ensure they have the tools needed to navigate their own journey in the best way possible. For more information about Fresh Minds, visit www.freshminds.co.nz.
Better Wellbeing
Fresh Minds also offers Employee Assistance Programme (EAP) services and support to a number of organisations across Aotearoa New Zealand and Australia. Providing therapy sessions via virtual and in-person methods allows us to remain convenient and effective for all clients. These sessions help clients deepen their understanding of their emotions, thoughts, and difficulties, with the aim of developing strategies for ongoing mental wellbeing.
The Opportunity This is an exciting opportunity to join our friendly Better Wellbeing team This is a permanent part-time role (0.75FTE, 30 hours a week) based at our Rosedale Therapy Centre.
You will be the first point of contact for clients and visitors. You'll be part of our Better Wellbeing programme, coordinating front office/reception services and appointments for clients referred to the service. You will ensure all clients and visitors have a positive experience of the service, such as welcoming clients and addressing visitor queries whether in person, over the phone or on email, and scheduling client appointments.
In addition to client-facing duties, this role will involve handling administrative responsibilities for the programme. You will play a key role in liaising with Fresh Minds clinicians and staff, as well as with our nationwide contractor network and referring organisations. You will support the programme to maintain a high level of client experience, service provision, and ensure service delivery timeframes are met.
Tasks will include but are not limited to, providing general administrative support, daily invoicing, creating and maintaining client records, appointment bookings, and communicating with both internal and external stakeholders. Additionally, you will play an integral part in the wider Client Support Services team for Fresh Minds, contributing to overall administrative functions and ensuring smooth coordination across the organization.
Key Skills Proven ability to communicate and collaborate effectively with remote teams and a dispersed workforce across multiple locations.Proven ability to work independently with little supervision, demonstrating self-motivation, strong problem-solving skills, and the ability to manage competing priorities effectively.Strong attention to detail, excellent communication and interpersonal skills.Possesses a positive attitude and a solution-oriented, 'can-do' approach, eager to tackle challenges and contribute to team success.Experienced in working with medical professionals or in a similar environment is desirable.Reception or front office experience with a strong customer service focus and administration background.Familiarity with Practice or Client Management System is preferred but not essential as training will be available.Ability to work effectively with people from different cultures.A passion for improving equitable health outcomes for the population of Tamaki Makaurau and Aotearoa, New Zealand.A desire to understand and appreciate Te Tiriti o Waitangi and its application to Fresh Minds/ProCare and how it shapes our efforts.What we can offer you Great benefits are on offer, including health insurance, gym, and retail discounts.A fun, supportive, and collaborative team and company culture.The opportunity to make a tangible impact in healthcare across Aotearoa, New Zealand.How to Apply If you think this sounds like you, please submit your Cover letter, CV, and application using the 'Apply Now' button.
Only individuals with working rights in New Zealand will be considered for the selection process; you will need to be a Citizen or Resident.
Please no agency enquiries
ProCare is an equal-opportunity employer, dedicated to diversity hiring and providing a safe space to people of all cultures, languages, backgrounds, and experiences.

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