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Operations Manager

2 weeks ago

Wellington, New Zealand Rosewood Hotel Group Full time

Rosewood Kauri Cliffs, a luxury hotel in the Bay of Islands where you can discover the beauty of panoramic views across the untouched coastline and deep blue ocean.
Sophisticated and elegant, Rosewood Kauri Cliffs glows in morning light as the sun rises to reveal panoramic views across the Pacific.
Resting on an unspoilt coastline where high cliffs nestle into three pristine private beaches, you can have a true New Zealand experience in beautiful Northland.
A rare leadership opportunity has become available in our Ultra Luxury hotel.
Reporting to the Director of Operations (DOO) you will assume the position of second in command of all hotel Operations and full responsibility in the DOO's absence.

This is a key position that would suit an EAM with a Rooms or F&B background.
The successful candidate will need to have extensive hospitality experience, a strong focus on excellence, plenty of enthusiasm and a flexible approach.
The right applicant must be self-motivated, a team player and able to work well in a high-pressure environment.

The role involves:Management and training of operations' teamsEnsuring the ultimate guest experience, through a genuinely warm and personalised serviceInspiring the highest standards through all core departments of the hotelEffective financial and manning managementCoaching HoDs and other managersManaging logistics and communications around groups and events, ensuring a seamless outcome About you:The successful candidate must be passionate, well presented, possess strong communication skills (verbal and written) and most importantly, will go above and beyond the call of duty to deliver a true luxury experience for our guests.

Additionally, you will have:A passion for service delivery and hospitalityPrevious (minimum 4 years) senior level experience in 5 Star Luxury Hotels and or Boutique LodgesExceptional Food & Beverage and or Front Office knowledgeA commitment to high standards and qualityA hardworking and co-operative mannerExcellent management ability and communication skillsAbility to drive a team and foster team-workA developmental and coaching approachUnderstanding of housekeeping & maintenance proceduresAdministrative management experience, including strong financial acumenA high level of attention to detail and exceptional organisation skillsAn awareness of developments within the food & lodge industries as well as international trends in hospitality We are also looking for a candidate with the following attributes:
A high degree of professionalismA natural relationship builderPassionate about attention to detail, which is critical in delivering luxury experiencesHighly self-motivatedAssumes ownership for their roleComfortable and calm working under pressure Core to the success of the individual in this role is that their personal values are aligned with those of Rosewood Hotels': Ownership, Passion, Transparency, Innovation and Collaboration.

What we offer:At Rosewood Kauri Cliffs we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career.
We offer a remuneration package, access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners and up to 12 free nights at Rosewood properties globally.

Due to our beautiful remote location, you will need to have your own reliable transport, and a valid working visa or work rights to apply.

If you wish to apply for this role and have the attributes above, we'd love to hear from you.

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